Please kindly refer to the Exchange Policy in our FAQ section.
Please kindly refer to Cancel Order/Refund Policy in our FAQ section.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs, if charged, are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We recommend you consider using a trackable shipping service or purchasing shipping insurance for any item.
INTERNATIONAL SHIPPING AND HANDLING REMINDERS
To ensure a fast delivery, please check that delivery address is correct and the payment has been processed or successful. We will not be held liable for any shipments sent to the incorrect address provided by the customer. We only deliver to the address indicated in your Online Order.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. As a rough estimate, it will take about 3 weeks to reach you.
Your shipping will be delayed due to strict customs and post office clearance that may your signature to release the item. Shipping is tracked for the safety of your products, the tracking number will be provided once the shipment has been made and it could be tracked through a website.THE BUYER IS RESPONSIBLE for all taxes, duties, tariffs and customs laws in Buyer’s country.
INTERNATIONAL SHIPPING REMINDERS:
1) We cannot be responsible for any tariffs, CUSTOM RESTRICTIONS or other regulations that apply in Buyer’s country. We encourage you to speak with your customs office if you have any questions.
2) If for any reason the package is seized by Customs Officials, we will not issue a refund unless all products are returned to us in good condition. If the package is returned to us by Customs Officials, the customer is still responsible for any shipping charges. Only the amount paid for the products will be refunded.
3.) The customer is responsible for any duties or taxes that may apply. It is also the customer’s responsibility to negotiate for the release of their package in the event that it is held up by customs. We can provide necessary paper works/certification, if available, to help with the negotiation.
4) It is customers’ responsibility to track their orders through your countries respective Postal Service Customs or Website provided, if available.You can email us if you are having problems tracking your orders or if there are any delays.
5) Return To Sender (RTS) items due to the following reasons will be shipped again provided that you pay another shipping fee.
– Address not existing.
– Person unknown at the address.
– Address vacant.
– Any other reason for which the customer is solely liable.
INTERNATIONAL SHIPPING POLICY
Our corporate and shipping offices are open from 9am to 6pm Monday through Friday and are closed Saturday and Sundays. Our shipping office closed on all government observed holidays.
Mail service varies depending on the customer’s shipping choice which is available at checkout and before you are charged for your order.
Business days are Monday through Friday and on non-government observed holidays. Weekends are Saturday and Sundays. Under normal circumstances, orders placed will ship the following business day. Orders placed on the weekend will ship at the next earliest business day which is usually the following Monday.
International Deliveries Reminders
- Customs restrictions and warranty issues prevent us from shipping to every international location. Customers are responsible if there will be any additional customs fee. We cannot ship overnight to international addresses; it typically takes21 working days. The shipping cost depends on the weight of the package and country of destination. The shipping charge will appear in your shopping cart as you finalize your order BUT before your credit card is charged so you can review this amount. Upon shipment of your order, you will be emailed a shipment confirmation so you can confirm that your order has been shipped. The Buyer is responsible for all taxes, duties, tariffs and customs laws in Buyer’s country. If your country does not have EMS, orders will be shipped via REGISTERED POSTAL SERVICE, which is 3-4 weeks.
- Do not order items that are illegal to import into your country. Laws vary from country to country. It is your responsibility to check with your Customs office to see if your country permits the import of our products. Generally speaking, we have never encountered problems with customs when shipping to most countries worldwide.
- If the package is seized by Customs for any reason and returned back to us, we will issue you a prompt refund, less the shipping costs. If it is not returned back to us, we cannot issue you a refund. Most orders held by customs are for the purpose of charging import duties and Customs fees. We have had such troubles in less than 1% of our international shipments. If you are not sure, please contact the Customs Office in your country before ordering, as we are not responsible for such charges.
- It is customers’ responsibility to track their orders through your countries respective Postal Service Customs or Website, if available. You can email us if you are having problems tracking your orders or if there are any delays.
- Refunds are not available for wholesale purchases.
- We are not responsible for carrier transit time. This information is provided by the carrier and excludes weekends and holidays. Note that transit times may vary, particularly during peak periods or in climate weather conditions, and that delivery times frames will need to be extended for any processing time.
Cancellations / Return to Vendor Items
Shipping and handling charges are non-refundable. We reserve the right to cancel any order(s) at any time at our discretion. Under this circumstance, we will process the respective refunds within 5 business days.
Return To Sender (RTS) items due to the following reasons will be shipped again provided that the client will pay the reshipping fee.
- Address not existing.
- Person unknown at the address.
- Address vacant.
- Address Undeliverable
- Any other reason for which the customer is solely liable.
You can contact us if you have concerns other than placing an order and/or payment via our Contact Us section. Please be reminded that all information about us, our products and pricing is already on our website. Our website is always up-to-date. Should you require more information, please feel free to contact us.